Account & privacy

Delete your Tolaab account

Request permanent deletion of your account and the personal data associated with it. Please review the information below before continuing.

Before you continue

  • Deletion is permanent. Your account cannot be restored after completion.
  • You will need your Tolaab password to confirm account deletion.
  • Some records may be retained where required by law or for fraud prevention.

Delete your account in the app

You can submit the request directly from the Tolaab mobile app:

  1. 1

    Open your profile

    Open the Tolaab app and go to the Profile section.

  2. 2

    Create a password if needed

    If you have not created a password for your account, create one before continuing.

  3. 3

    Delete your account

    Select Delete Account, enter your password and confirm the deletion.

If you cannot access the app, contact us at support@tolaab.com and we will help you with the deletion request.

What happens to your data?

Data we delete

  • Your Tolaab account and profile information
  • Student verification information and uploaded documents
  • Saved vendors, favourites and account preferences
  • Rewards points and account activity linked to your profile
  • Other personal data associated with your account

Data we may retain

Certain transaction, security, fraud-prevention or legal records may be retained where required by applicable law. Retained information will only be used for legal, regulatory or security purposes.

Processing time

After your identity is verified, we will process your request as quickly as possible and within the period described in our Privacy Policy.

Need help?

For support with account deletion, email support@tolaab.com. Tolaab may contact you to verify your identity before processing the deletion.